Special shipping arrangement under the COVID-19 pandemic

(Updated on 16 Jun, 2022)

Owing to insufficient air traffic capacity provided by airlines, Hongkong Post may take extra 1 week in waiting for air allotment to convey airmail items to certain countries, even though Hongkong Post has completed the handling procedures after posting. 

We'll look for other faster alternative options while at the same time without any extra charge from the customers.

We are now temporarily suspending the shipping to the following countries due to the lack of inexpensive airmail. (Though we are happy to proceed with your orders on special arrangements including surface mail which may take as long as 60 days. Please don't hesitate to contact us for details.):

• Italy

Due to the limited shipping options available we can only serve customers in a limited number of countries now. Also we need to adjust the shipping methods due to the shipping restrictions to those countries:

We'll ship items to the following countries with S.F. Express courier service only:

• Japan
• Australia
• New Zealand
• Malaysia

We'll ship items to the following countries with a mixture of standard airmail via Hong Kong Post and S.F. Express courier service:

• Taiwan
• Macau
• Other Asian countries excluding Japan & Malaysia

We'll ship items to the following countries with standard airmail via Hong Kong Post:

• Korea
• Netherlands
• Portugal
• Sweden
• Norway
• Austria
• Finland
• France
• Switzerland
• Poland
• Germany
• United Kingdom

We'll only accept and ship orders under 2kg to the following countries with Speedpost (EMS) via Hong Kong Post (cheaper airmail is not available). For order more than 2Kg please write to us for a quote:

• United States
• Canada

We have already adjusted the rates in the system. If you can't find your country in the list please feel free to contact us at order@thesaltyard.hk for further information.

We have tried our best to look for the most economical (and the safest) shipping options available. However if you have any preference of other shipping options (e.g. FedEx, DHL etc) or you are fine with shipping with cheaper surface mail (may take as long as 50 working days) please also feel free to contact us.

Please be noted that local postal operations at some destinations are still under the influence of the pandemic and delays in mail delivery are expected.

Sorry for any inconvenience caused.